Dango Products Reviews

I placed an order for five products on Dangos website on 08/19/2022, this order also had the expedited shipping paid for. I then received a notification the same day that the order was shipped through FedEx and was provided a tracking number. I continued to monitor the tracking number hoping to see a movement in the package however approximately a week had passed and the package was still showing “information received, awaiting package”.

At this point I have waited over a week from the first email stating the order was shipped so I reached out to customer service in an attempt to find out the status of the package. I do understand there is a lot of change in packages now take time, which is the reason I paid the extra eight dollars for expedited shipping. I reached out through the contact us tab on their website and did not receive an email back. Another week had gone by and I tried again to to contact them and did not receive a response. After a third attempt I did receive a response from Brian R. From the customer service team stating they still had the package and had not given it to FedEx. The email was worded in a manner as if they were not at fault and came across as insulting and demeaning to me as a customer for trying to reach out to them. At this point I am still awaiting the package as the shipping number provided still shows pending and have not received any further updates from Dango.

As I feel the package has been lost or they are not going to ship it I stated I would have to dispute the charge if I did not receive it soon as the agreement was two day shipping and it has now been close to a month. This email also received a rude response and now I’m unsure to do.

Heed my warning and understand they make good products however if you buy it directly from them you will receive the worst customer experience you have ever received in your life. This will be my last time purchasing a product from them as I feel it’s a horrible representation.

Have a M-Series since 2 years and decided to treat some familly members and introduce them to Dango with the S1.

I ordered 3 S1 + Stealth for Christmas.

Order arrived in time but... Only 1 item out of 3 were in my package...
You can imagine how DISAPOINTED I was that 2 family members would not have a gift under the tree ...
Contacted Customer Support, took a while to get ahold of them because of the Christmas period.

Was promised a "GIFT" to compensate.

Just received a mail : They're on their way !

No tracking, no info, nothing...

3days after package arrived with my 2 missing items... And that's it.

So It took 6days to turn everything around with me running after information and my order...
It might have been ONE bad order ... But it was mine and Customer Service was not following and my purchase with Dango Products was just BAD ...

I'm now out of the country for work so won't follow anymore... Which is such a pitty since I "loved" the brand...

Took more than a month to receive a wallet. It wasn’t worth a tenth of what I paid for it !!!

I recently purchased a wallet from them, and needless to say that I am very happy to have done that. I was skeptical at first since there were no membership options on their site, but I'm glad I took the chance.

The item I ordered arrived promptly, packaged well, complete and there were some coupons for the next order.